Privacy Policy

Effective Date: [Last Updated: October 27, 2025]

Welcome to SeggWat (the “Service”). This Privacy Policy explains how Hauke Jung (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website https://seggwat.com and related services.

We are committed to protecting your privacy and handling your data transparently and responsibly in accordance with the General Data Protection Regulation (GDPR) and other applicable laws in Germany and the European Union.

Introduction
Information We Collect
How We Use Your Information
How We Share Your Information
Cookies and Tracking Technologies
Data Security
Data Retention
Your Rights and Choices
International Data Transfers
Children’s Privacy
Third-Party Links
Changes to This Privacy Policy
Contact Information

1. Introduction

This Privacy Policy describes how Hauke Jung, operating from Hauptstr. 41, 79199 Kirchzarten, Germany, processes your personal information in connection with SeggWat, a Software-as-a-Service (SaaS) product that enables users to embed a feedback button on their websites and collect visitor feedback.

We are committed to protecting your data and maintaining transparency about our data processing practices.

2. Information We Collect

a. Information You Provide Directly

We collect information you voluntarily provide to us, including:

Account registration details (name, email address, authentication data)
Feedback and communication (messages, support requests, GitHub issues, Discord messages)
Billing information (processed through Polar.sh)

b. Information Collected Automatically

When you use our Service, we automatically collect:

Device and browser information
IP address and general geolocation (region/country)
Log data, such as access times and usage patterns
Cookies and analytics data from Umami, which is self-hosted on servers located in Germany

c. Information from Third Parties

We may receive limited information from trusted third parties that help us operate the Service:

Auth0 (EU-hosted) for user authentication and secure login
Polar.sh for subscription billing and payment management
UsePlunk.com for managing newsletters and email communications
Mintlify.com for hosting and managing documentation

Each third-party service acts as a data processor under GDPR and processes data in compliance with EU regulations.

3. How We Use Your Information

We use your information to:

Provide and maintain the Service (authentication, feedback collection, billing)
Improve and optimize the Service and user experience
Communicate with you about updates, support, and changes to the Service
Prevent fraud and maintain security
Comply with legal obligations under EU and German law
Send newsletters or promotional messages, only when you have explicitly consented (you can opt out at any time)

4. How We Share Your Information

We do not sell your personal information. We may share it only as follows:

Service Providers and Vendors: With trusted partners such as Auth0, Polar.sh, UsePlunk, and Mintlify, who process data on our behalf under strict data protection agreements.
Legal Requirements: If required by law or governmental authorities.
Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred as part of the business.
With Your Consent: When you explicitly authorize us to do so.
Aggregated/Anonymized Data: Used for analytics or research, without identifying individuals.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain your session and authentication
Measure usage patterns and performance through Umami analytics (no personal data or cross-site tracking)
Store your preferences

Managing Cookies

You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the Service.

6. Data Security

We take appropriate organizational and technical measures to protect your data, including:

HTTPS encryption for all data transmissions
Regular security updates and access controls
Hosting data on secure servers located in Germany (Hetzner and Contabo)

However, no system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal data only as long as necessary to:

Provide our Service and fulfill contractual obligations
Comply with legal retention requirements
Resolve disputes and enforce our agreements

When data is no longer required, it will be securely deleted or anonymized.

You may request deletion of your data at any time (see Your Rights and Choices).

8. Your Rights and Choices

As a user in the European Union, you have the following rights under the GDPR:

Access: Request a copy of the personal data we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion (“Right to be Forgotten”): Request deletion of your personal data.
Restriction of Processing: Ask us to limit the use of your data.
Data Portability: Receive your data in a structured, machine-readable format.
Objection: Object to processing based on legitimate interests.
Withdraw Consent: Revoke consent at any time, without affecting prior lawful processing.

Marketing Communications

If you subscribe to our newsletter, we will process your email address (and any additional information you voluntarily provide) for the purpose of sending you regular updates about our products and services. We use Plunk, a European email delivery service based in Germany and France, to manage and send our newsletters. Plunk processes your data exclusively within the EU on our behalf in accordance with GDPR. You can find Plunk’s privacy policy here: https://www.useplunk.com/privacy. The legal basis for this processing is your consent (Article 6(1)(a) GDPR). You can withdraw your consent at any time by clicking the unsubscribe link included in every newsletter email or by contacting us at info@seggwat.com.

We store your data only as long as you remain subscribed. Once you unsubscribe, your data will be promptly deleted from our mailing list unless retention is required by law.

Do Not Track

Our Service currently does not respond to “Do Not Track” browser signals.

CCPA (California)

If you are a California resident, you may have similar rights under the California Consumer Privacy Act (CCPA). Requests can be made using the contact information below.

9. International Data Transfers

Your data is stored and processed within the European Union, primarily in Germany.
If data must be transferred outside the EU (e.g., through a sub-processor), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) are in place.

10. Children’s Privacy

Our Service is not intended for children under 16 years of age.
We do not knowingly collect personal information from minors.
If you believe a child has provided us with personal data, please contact us at info@seggwat.com so we can delete it.

11. Third-Party Links

Our website and documentation may contain links to third-party sites (e.g., GitHub, Mintlify).
We are not responsible for the content or privacy practices of these external websites.
We encourage you to review their privacy policies before sharing any personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any material changes will be notified via email or a prominent notice on our website.
Please review this policy periodically to stay informed about how we protect your data.

13. Contact Information

If you have any questions, concerns, or privacy requests, please contact:

Data Controller:
Hauke Jung
Hauptstr. 41
79199 Kirchzarten, Germany
Email: info@seggwat.com

If you believe your data has been handled improperly, you also have the right to lodge a complaint with your local Data Protection Authority (DPA), such as the Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg (LfDI).