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n8n Integration

Automate feedback workflows with the SeggWat n8n community node.

Overview

The SeggWat n8n node allows you to automate feedback workflows in n8n, the popular workflow automation platform. With this integration, you can:

  • Auto-triage feedback: Route bug reports to developers, feature requests to product managers
  • Alerting: Get notified when page ratings drop below a threshold
  • Reporting: Generate weekly feedback summaries and send them via email or Slack
  • Data sync: Push feedback to other tools like Linear, Jira, or Notion
  • Bulk operations: Update feedback statuses in batch based on conditions

n8n Integration

Prerequisites

Before you start, ensure you have:

  1. An n8n instance (self-hosted or n8n Cloud)
  2. A SeggWat account with at least one project
  3. An Organization Access Token (API key) - see Authentication

Installation

1

Install the Community Node

In your n8n instance, go to Settings → Community Nodes and search for n8n-nodes-seggwat. Click Install.

Alternatively, for self-hosted n8n, install via npm:
bash
npm install n8n-nodes-seggwat
2

Create API Credentials

  1. Log in to your SeggWat Dashboard 2. Go to Settings → API Tokens 3. Click Create New Token and label it "n8n Integration" 4. Copy the token immediately (it won't be shown again)
3

Add Credentials in n8n

  1. In n8n, go to Credentials → Add Credential 2. Search for "SeggWat API" 3. Enter your API key 4. Optionally set a custom API URL (default: https://seggwat.com) 5. Click Save

Available Operations

The SeggWat node provides two resources: Feedback and Rating, each with multiple operations.

Feedback Operations

Operation Description
Submit Create new feedback programmatically
List Retrieve feedback with filtering, sorting, and pagination
Get Fetch a single feedback item by ID
Update Modify feedback message, type, or status
Delete Remove a feedback item

Rating Operations

Operation Description
Submit Create a new rating (helpful/not helpful)
List Retrieve ratings with optional filters
Get Fetch a single rating by ID
Get Statistics Retrieve aggregated rating metrics
Delete Remove a rating

Common Use Cases

Weekly Feedback Summary

Send a weekly digest of feedback activity.

1

Add Schedule Trigger

Configure a Schedule Trigger node to run weekly (e.g., every Monday at 9 AM).

2

Fetch Feedback

Add a SeggWat node with: - Resource: Feedback - Operation: List - Return All: true - Sort by: created_at (descending)

3

Aggregate Data

Use a Code node to summarize the feedback:

javascript
const feedback = $input.all();
    const byType = {};
    const byStatus = {};

    for (const item of feedback) {
      byType[item.json.type] = (byType[item.json.type] || 0) + 1;
      byStatus[item.json.status] = (byStatus[item.json.status] || 0) + 1;
    }

    return [{
      json: {
        total: feedback.length,
        byType,
        byStatus,
        weekStart: new Date(Date.now() - 7 * 24 * 60 * 60 * 1000).toISOString()
      }
    }];
4

Send Report

Add an Email or Slack node to send the summary to your team.

Low Rating Alert

Get notified when a page's rating drops below a threshold.

1

Schedule Check

Add a Schedule Trigger to run hourly.

2

Get Rating Stats

Add a SeggWat node: - Resource: Rating - Operation: Get Statistics - Project ID: your project - Path filter: /docs/getting-started (optional, for specific pages)

3

Check Threshold

Add an IF node: - Condition: {{ $json.helpful_percentage }} is less than 70

4

Send Alert

On the true branch, send a notification:

Rating alert for {{ $json.path }}
    Helpful: {{ $json.helpful_percentage }}%
    Total ratings: {{ $json.total }}

Node Configuration Reference

Feedback List Options

Parameter Description
Project Select from your available projects
Status Filter New, Active, Assigned, Hold, Closed, Resolved
Type Filter Bug, Feature, Praise, Question, Improvement, Other
Search Full-text search in feedback messages
Sort By created_at or updated_at
Sort Order Ascending or descending
Limit Max items per page (1-100)
Return All Fetch all pages automatically
Simplify Return only essential fields

Feedback Submit Options

Parameter Description Required
Project Target project Yes
Message Feedback content Yes
Path Page URL where feedback originated No
Version App version string No
Source Widget, Manual, or custom No
Submitted By User identifier No

Rating Statistics Options

Parameter Description
Project Target project
Path Filter stats for a specific page path

Returns:

  • total - Total number of ratings
  • helpful_count - Number of helpful (thumbs up) ratings
  • not_helpful_count - Number of not helpful (thumbs down) ratings
  • helpful_percentage - Percentage of helpful ratings

Filtering and Pagination

Filter Feedback by Multiple Criteria

Combine filters to narrow down results:

json
{
  "resource": "feedback",
  "operation": "list",
  "filters": {
    "status": "New",
    "type": "Bug",
    "search": "login error"
  },
  "sort": {
    "field": "created_at",
    "order": "desc"
  },
  "pagination": {
    "limit": 50,
    "returnAll": false
  }
}

Paginate Large Datasets

For projects with many feedback items:

  1. Set Return All to true to automatically fetch all pages
  2. Or set a Limit (max 100) and handle pagination manually with the Page parameter

Simplified Output

Enable Simplify Output to receive only essential fields:

Full output:

json
{
  "id": "abc123",
  "message": "The login button doesn't work",
  "type": "Bug",
  "status": "New",
  "path": "/login",
  "version": "1.2.3",
  "source": "Widget",
  "submitted_by": "user@example.com",
  "created_at": "2024-01-15T10:30:00Z",
  "updated_at": "2024-01-15T10:30:00Z",
  "project_id": "project-uuid",
  "organization_id": "org-uuid",
  "_id": "mongo-id"
}

Simplified output:

json
{
  "id": "abc123",
  "message": "The login button doesn't work",
  "type": "Bug",
  "status": "New",
  "path": "/login",
  "version": "1.2.3",
  "source": "Widget",
  "submitted_by": "user@example.com",
  "created_at": "2024-01-15T10:30:00Z"
}

Error Handling

The node provides clear error messages for common issues:

Error Cause Solution
Connection refused n8n can't reach SeggWat API Check network/firewall settings
Host not found Invalid API URL Verify the API URL in credentials
401 Unauthorized Invalid or expired API key Generate a new API key
403 Forbidden API key lacks permission Check organization membership
404 Not Found Invalid project or item ID Verify the ID exists

Add an Error Trigger node to catch and handle failures gracefully:

javascript
// In Error Trigger workflow
const error = $input.first().json;

return [{
  json: {
    message: `SeggWat workflow failed: ${error.message}`,
    workflow: error.workflow.name,
    timestamp: new Date().toISOString()
  }
}];

Best Practices

Troubleshooting

Credential Test Fails

  1. Verify your API key is correct (starts with oat_)
  2. Check if the API key has been revoked in the dashboard
  3. Ensure the API URL doesn't have a trailing slash

No Projects in Dropdown

  1. Confirm your API key belongs to an organization with projects
  2. Check that your user has access to the projects

Empty Results

  1. Verify the project has feedback/ratings
  2. Check if filters are too restrictive
  3. Try removing filters to confirm data exists

Next Steps

API Reference

Complete API documentation for advanced integrations

MCP Integration

Connect SeggWat to AI assistants via Model Context Protocol

React Integration

Embed feedback widgets in your React application

Team Management

Manage team access and permissions

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